LEGAL REFERENCE

q22 par aapki privacy hamari priority hai

Jab aap q22 par account kholte ho to aapka personal data, payment details aur khel ki history ko hum strict encryption aur local qanoon ke mutabiq rakhte hain...

Encrypted data storagePakistan-compliant accessLocal payment securityAccount verification onlyNo third-party sharing

Lobby Dekho Read FAQ

Hamara privacy posture: kya hum jaante hain, kyun jaante hain, kaise rakhte hain

q22 aapse naam, email, phone number, aur address collect karta hai taa ke account verification ho sake aur withdrawals ko verify kiya ja sake. JazzCash, Easypaisa, SadaPay aur Raast transactions ke liye, hum payment provider ke saath secure data exchange karte hain—lekin aapka wallet PIN ya full card number hum kabhi store nahi karte. Jahan local qanoon ijazat deta hai, wahan hum

aapke account activity ko record karte hain fraud prevention ke liye. Supported ilaqon mein, aapko apna data dekh sakne ka haq hai. Privacy breach ke case mein, hum directly aapko notify karte hain.

Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.

PRIVACY QUESTIONS

Privacy concerns? Hum yahan hain

Agar aapko apne data ke baare mein koi sawaal ho ya data request karna ho to direct contact karo. Hamara support team...

SECURITY SIGNALS

Kyun aap q22 par apna data de sakte ho

Hamara infrastructure local compliance standards follow karta hai aur payment processors industry-standard encryption use karte hain. Hum third-party audits ko welcome karte hain aur security incidents ko transparent tareeqe se handle karte...

SSL Encryption

Har transaction aur login session SSL/TLS ke through jaata hai. Aapka JazzCash, Easypaisa, SadaPay aur Raast connection encrypted rahta hai.

Data Minimization

Hum sirf wohi personal data rakhte hain jo aapke account aur payout ke liye zaruri hai. Marketing ke liye aapki consent lena padta hai—auto-enroll nahi hota.

Local Compliance

Supported regions mein local qanoon ke rules follow karte hain. Account holders ko apna data subject access request de sakna padta hai—hum dedenge.

Payment Processor Trust

JazzCash, Easypaisa, SadaPay aur Raast hamara payment flow handle karte hain. Unke encryption standards high hain aur PCI-compliant infrastructure use karte hain.

Breach Notification

Agar koi incident ho to hum account holders ko direct notify karte hain aur recommend karte hain ke apna password change karo.

Support Accountability

Privacy complaints ko escalate karte hain aur response time track karte hain. Aapka feedback privacy policy ko improve karne mein help karta hai.

Hamara privacy page sirf words nahi—ye actual practice hai

q22 ke privacy policy mein sirf legal lines nahi hain. Har point practical hai aur aapke khel ke experience mein reflect hota hai.

Data Retention	Account active ho to data rakha jata hai. Close karne ke baad 90 din interim rahta hai, phir delete. Legal obligation hone par longer rakha ja sakta hai.
Withdrawal Verification	Payout ke liye identity verify zauri hai. Aapke JazzCash, Easypaisa, SadaPay ya Raast account ka matching nama aur account number hona chahiye.
Third-Party Sharing	Payment processors, fraud teams aur legal authorities ko data share karte hain—marketing ke liye nahi. Aapki consent lena zauri hota hai har naye use ke liye.
Cookie Transparency	Site analytics aur login persistence ke liye cookies use hote hain. Marketing cookies ke liye explicit opt-in chahiye—auto-set nahi hote.
Mobile App Privacy	q22 app device permissions (location, contacts) nahi maangta. Sirf login aur payment data ka use hota hai—locally encrypted.
Account Recovery	Agar password bhool jao to email ya phone se verify kar ke reset kar sakta ho. Support team aapki identity double-check karega security ke liye.
Complaint Resolution	Privacy complaint 30 din mein resolve ho sakta hai. Agar satisfy nahi ho to escalation path clearly bataya jayega.

Privacy features jo aapka q22 experience mein built-in hain

Aapka account opening se withdrawal tak, privacy controls aapke hath mein hote hain. Dashboard se notification settings, login alerts aur data visibility ka control karo.

Login Alerts

Har naya device ya location se login par notification milta hai. Agar koi suspicious activity dikthai to immediately block kar sakte ho.

Payment Method Privacy

JazzCash, Easypaisa, SadaPay aur Raast details encrypted hain. Account dashboard mein sirf last digits visible hote hain—full account number nahi.

Session Timeout

Inactivity ke baad auto-logout hota hai. Public devices par use karte ho to manual logout recommendation hota hai.

Two-Factor Option

Email aur SMS-based 2FA available hai. Critical actions—withdrawal, email change—ke liye optional extra verification setup kar sakte ho.

Data Download

Apna poora account history—khel records, deposits, withdrawals—export kar sakte ho. Format: structured CSV file, 24 ghanton mein deliver.

Communication Preferences

Marketing emails, promotional SMS aur newsletters separately manage kar sakte ho. Sirf account updates zauri hote hain—wo disable nahi ho sakte.

Common privacy questions—seedhe jawab

Nahi. Hum aapka data payment processors, fraud prevention partners aur law enforcement ke saath share karte hain—bas. Marketing ke liye sale nahi hota. Third parties ko sirf wohi data jaata hai jo transaction process karne ke liye zauri hai.

Har transaction ka amount, timestamp aur outcome record hota hai—fraud detection aur payout verification ke liye. Aapka wallet PIN ya full card number q22 servers par store nahi hota. Payment provider ki encrypted system mein transfer hota hai.

Aapko email notification milega unusual activity ka. Immediately password change kar sakte ho aur support ko contact kar sakte ho. Hum transaction logs check karenge aur agar fraud detect ho to payout reverse kar sakte hain.

90 din tak interim retain hota hai—agar dispute ya legal inquiry ho to check kar sakein. 90 din baad delete kar diya jata hai, except jahan regulation mein longer retention zauri ho. Agar legal hold lage to uske baad bhi data rakhा ja sakta hai.

Haan. Dashboard mein 'Request My Data' button se request kar sakte ho. Account history, transactions, profile details aur preferences—sab CSV mein 24 ghanton mein deliver hota hai. Data portable format mein hota hai.

Major changes ke liye email notification milega aur login par banner dikhega. Aapko opt-out ya account close karne ka option hota hai. Minor updates ke liye on-site notice rahta hai aur effective date clearly likha rehta hai.

Pakistan mein explicit GDPR jaise law nahi hai, lekin hum data protection best practices follow karte hain. Account holders ko data access, correction aur deletion ka haq dete hain—jahan local qanoon ijazat deta hai. Supported regions ke laws respect karte hain aur compliance maintain karte hain.